Help Desk

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1. Compaq is considering changing the command "Press Any Key"
to "Press Return Key" because of the flood of calls asking
where the "Any" key is.

2. AST technical support had a caller complaining that
her mouse was hard to control with the dust cover on. The cover
turned out to be the plastic bag the mouse was packaged in.

3. Another AST customer was asked to send a copy of her defective
diskettes. A few days later, a letter arrived from the customer
along with photocopies of the floppies.

4. A Dell technician advised his customer to put his troubled
floppy back in the drive and close the door. The customer asked
the tech to hold on and was heard putting the phone down, getting
up and crossing the room to close the door to his room.

5. Another Dell customer called to say he couldn't get his computer
to fax anything. After 40 minutes of troubleshooting, the technician
discovered the man was trying to fax a piece of paper by holding it in
front of the monitor screen and hitting the "send" key.

7. A Dell technician received a call from a customer who was enraged
because his computer had told him he was "bad and an invalid." the
tech explained that the computer's "bad command" and "invalid' responses
shouldn't be taken personally.

8. An IBM customer had trouble installing software and rang for support.
"I put in the first disk and that was OK. It said to put in the second
disk, and I had some problems with the disk. When it said to put in
the third disk, I couldn't fit it in..." The user hadn't realized that
"Insert Disk 2" meant to remove Disk 1 first.




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